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Help/FAQ

Help Center/Frequently Asked Questions

 

General Information

What are your hours of operation?
We are open Monday through Friday 10am-6pm (EST) and MOST Saturdays 12pm-4pm (EST). We recommend checking on our social media platforms and Google for current hours of operation as we do tend to close from time to time, while traveling to and attending events.

Do you have a retail store?
We sure do! We are located at 1209 Bedford St. Abington MA 02351. We tend to carry fast-moving, in-demand products and apparel so feel free to give us a call to check inventory before you make the trek!

Do you sell factory replacement parts?
At this time, we mostly cater to the aftermarket crowd and only stock aftermarket parts. While it doesn't hurt to call in and check inventory, we recommend contacting your local dealership for OEM replacements.

Do you only sell Jeep parts and work on Jeeps?
No! Recently we have moved into the truck and 4x4 world a little more. While we may not have many products for trucks and other 4x4s on our website, we do have access to plenty of products and would be happy to help you out!

Do you offer installs?
Yes, we do. We offer installations to both local enthusiasts and even non-locals up for the trip. Installations are by appointment only and are on a first-come, first-serve basis. We tend to book up quickly, so give us a shout today.

Do you offer consultations?
Absolutely! We want to make sure you are getting the perfect products for your vehicle! We are available to chat either in person or over the phone during our normal business hours.

Are you on social media?
Of course! Feel free to give us a like or follow on Facebook, Instagram, Twitter, YouTube and Pinterest.

How do I become a brand representative of Offroad Elements?
Our brand rep program is open to the public for applications and we are always looking for fellow customers and off-road enthusiasts to join our elite team. If you think you have what it takes, send an email to marketing@offroadelements.com.

 

Ordering & Payments

What are your methods of ordering?
- Online: www.offroadelements.com
- Phone: 774-826-9948
- Email: We can email you a PayPal invoice which can be paid through your PayPal account or with any major credit cards.

What are your methods of payment?
We accept all major credit cards (American Express, Discover, Mastercard & Visa), cash (for in-person orders only), check and PayPal.

Do you offer financing?
We offer PayPal Financing directly through PayPal. This can link to your existing PayPal account or you can create an account and apply for a loan from there. 

Do you offer military discounts?
We do! Military discounts vary from brand to brand so feel free to reach out prior to placing your order and we will get you taken care of.

What does my order status mean?
After your order is placed and confirmed, your order will be "awaiting fulfillment". Once tracking information is generated, your status will change to "shipped" or "partially shipped" (if you ordered multiple items that ship separately) and tracking will be sent to the email you provided us. If your order contains backorder, pre-order, built-to-order item(s) or those taking longer than expected, we will reach out to you personally with updates.

I need to change or cancel my order.
In the event that you need your order changed or cancelled, please reach out to us immediately to ensure your product(s) have not shipped. An order that has already shipped cannot be changed or cancelled. Offroad Elements does not assume responsibility for shipping information that was entered incorrectly on the order.

When will my order ship?
All orders normally ship within 24-36 hours (next business day) unless otherwise specified. This excludes built-to-order, backorder, pre-order etc. If something will take longer than expected to ship, we will reach out to you personally with updates. 

How long does shipping take?
Most orders ship UPS, FedEx and USPS Ground unless a different shipping method is chosen. To keep our ship times to a minimum, we select the fastest transit method to you.

Do you offer free shipping?
We offer free shipping on all orders over $70 and within the lower 48 states. This excludes freight items and orders to Alaska and Hawaii.

Do you ship to a PO Box or APO?
For orders that need to ship to a PO Box or APO, please contact us prior to ordering to ensure we can fulfill this request.

How do I track my order?
Once tracking is generated, all information will be emailed to you using the email address that is linked to your account. Be sure to check your junk and spam folders, in case our emails end up there.

 

Products

Something is wrong with my item(s).
Oh no! That's not good! If you find that your item(s) is damaged/incomplete/incorrect please reach out to us immediately. We require photos and an email to sales@offroadelements.com with the issue to begin the claim process.

What is your Warranty Policy?
Most warranties are posted on the product page and are covered by the manufacturer at their discretion. If you believe you have a warranty issue or questions, please give us a call.

I need to return/exchange a product(s).
Please reach out immediately to begin the return/exchange process. For information on our return/exchange policy, please click here.

Does Offroad Elements stock or drop ship parts?
We do both! We stock fast-moving, high-demand products in our Abington location. We have warehouses scattered across the country to keep our shipping times down. Made-to-order items drop ship directly from the manufacturer. 

I don't see what I'm looking for on your website. Can you still get it?
While we try to keep as up to date as possible with our inventory and available products, sometimes we miss something. If you're looking for a specific part and cannot find it on our site, please don't hesitate to reach out and we will do our best to get you what you need.

 

Miscellaneous

Do you price match?
We at Offroad Elements do our best to price match products listed on authorized competitor websites. A website link is required in order to be verified and excludes auction sites, items listed as clearance, closeout, scratch & dent or items that are priced incorrectly elsewhere.

Do I have to pay sales tax?
You are only required to pay sales tax if you reside in the state of Massachusetts. 

How is my information collected from me?
Offroad Elements is protected using SSL (secure socket layer) encryption, the highest standard in internet security. Your information will NEVER be shared with anyone outside of our company.

Do you donate to clubs and events?
We receive a high amount of donation requests from events and clubs throughout the year. While we do try to donate to as many causes and events as possible, we cannot spread ourselves too thin. We ask that anyone looking for donation items for events contact us at marketing@offroadelements.com 2-3 months prior to the event, ensuring our team has enough time to go over everything.