While it is always our goal to have your services completed in a timely manner, please keep in mind things happen and sometimes go over the estimated installation time. We will do our very best to let you know the status of your appointment so you have ample time to make arrangements if needed.

All written estimates are good for 7 (seven) days of delivery of estimate without payment, unless stated otherwise. We cannot honor verbal or phone estimates for more than 48 hours.

With the ever-changing price increases that vary from brand to brand, all estimates revisited after 7 days may need to be modified to reflect current MAP pricing.

Customers/clients have the right to know that older vehicles (over 5 years from current model) and high mileage vehicles require a greater deal of maintenance and work.

Components can fail over time in any vehicle. We guarantee our labor work on specific installs for a period of 12 months or 12,000 miles- whichever comes first. We do not guarantee any other components or parts that we did not service at the time of appointment.

Customers/clients have the right to know that we will honor warranties for parts (purchased through us) and labor to the extent provided by the manufacturer.

If you decline services recommended or required by the manufacturer, the part will not be covered under warranty if defective.

Customers/clients have the right to know that customer supplied parts will not be included in our standard extended labor warranty coverage.

Any warranty claims on customer supplied parts will the the customer's responsibility to follow through. A higher labor rate will be charged for customer supplied parts and we reserve the right to refuse install on any supplied parts that we do not deem fit, compatible or safe for the vehicle.

Customers/clients have the right to know that we will not provide and/or install used parts- no exceptions.

All parts installed at Offroad Elements Inc. must be and will be new, in the original manufacturer packaging and free of defects.

Customers/clients have the right to know that payment for parts is due up front upon scheduling an appointment if purchasing through us.

This protects the customer/client from having to pay more if prices increase between the time of scheduling and time of appointment.
This allows us to pull components in as soon as possible and avoid waiting if parts happen to become backordered.
In the event we have all of your components and a sooner appointment opens up (due to cancelling or rescheduling), this also allows us to pull you in for an earlier install.

Customers/clients have the right to know that 25% of labor is due up front for any appointment using customer supplied parts.

Customers/clients have the right to know that there is "fine print" with warranty coverage:

Warranties are NOT transferrable
The warranty is valid for a one-time replacement of the covered part
The warranty does NOT cover deliberate damage
The warranty does NOT cover related parts or any part not specifically listed on the original invoice
The warranty does NOT cover accident-related damage that would, or should, be covered by insurance
The warranty does NOT cover wear items that are NOT an actual failure of the part- brakes/tires/joints/shocks etc.
The warranty coverage begins immediately upon product purchase and is set by the manufacturer; labor warranty begins immediately upon the installation date.

Customers/clients have the right to know when something other than their install job needs attention.

In cases like this, Offroad Elements will reach out to the customer prior to doing the work (if it is something that must be done in order to complete the job), or upon pickup (if it is something that does not have to do with the installation or can be done at another time).
The customer/client then has the right to accept or deny any further repair/replacement work by Offroad Elements on mentioned components.

Customers/clients have the right to know we will not release a vehicle without labor being paid in full- no exceptions.

All labor work must be paid in full in order to collect your vehicle from Offroad Elements upon completion of the work.
Vehicles that have not had labor paid in full will not be released- this includes to friends/family members, tow companies, trailers, etc.

Customers/clients have the right to know if a customer supplied part will not work.

Offroad Elements can, and will, refuse to do the work if they feel that the supplied components are unsafe, incomplete or incompatible.
Customers have the right to purchase the necessary parts needed to complete the work or they can pick up their vehicle without having work done.

Customers/clients have the right to know that Offroad Elements will charge additional fees for customer supplied parts that are deemed incorrect or incompatible and hold up the job.

The customer is responsible for covering any additional time and charges added to their estimate if there is a delay in replacement parts or correct parts need to be ordered.
Offroad Elements will source the replacement or correct parts and the customer will be charged accordingly. In the event Offroad Elements is unable to source the part, the customer will be responsible to do so.