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About Us

 

Welcome to the Offroad Elements About Us page! We began our company in November 2011 with only 2 employees selling aftermarket limb risers and grill kits for the Jeep Wrangler JK model. The idea for this company, originally named Element Shield, started after the purchase of our first Jeep Wrangler JK Sahara in July 2011. We were looking for ways to modify the appearance and function of the Jeep in the most low-cost, high quality way possible. We started by purchasing materials from local suppliers and designing our own line of products first hand. 

How We Started:

In the winter of 2012, we changed our name to Offroad Elements because we felt this new name had a rugged, more enthusiastic sound to it. Offroad Elements began its journey on eBay and by word-of-mouth through family, friends and co-workers. Since then we have expanded our fanbase through Amazon.com, Facebook, Instagram, Twitter and, of course, our website www.OffroadElements.com. We have grown to working with and carrying well known vendors products and also support the up and coming vendors. Our number of employees has also increased based on the high demand for aftermarket parts.

Meet The People Behind The Magic:

Eric is the CEO and owner of Offroad Elements. He started out in architectural engineering and focused on Auto-CAD design. Once he bought his first Jeep, a 2008 Wrangler JK Unlimited Sahara, his passions changed and he began designing aftermarket parts for his own vehicle. His background in the architectural engineering field enabled him to quickly and efficiently design his own products. His knowledge of the products, how they work and what you need to know rolls over into his superior customer service and ability to walk you through your upgrades and builds.

Gillian is an integral part of sales and customer service and is the backbone of inventory, website up-keeping, social media and purchasing. She started out as a teacher in the early childhood education field and taught for 13 years. She bought her first Jeep, a 1999 Wrangler TJ, in 2013 and her passion for the Jeep community quickly changed her career path. Since her recent purchase of a 2015 Wrangler JK, her love of Jeeps has grown and she's learning more and more about the industry and how she can help it grow.

Where We Are Located:

We are located in Abington, MA and sell most of our products online. We have warehouses scattered across the country and we're able to ship to you, no matter where you are and are able to get you what you need within a couple of days! We sell a small amount of recovery, lighting and aftermarket parts in our Abington location and are available to sit down with you and discuss potential purchases. We specialize in ALL quality aftermarket upgrades; lighting, armor, bumpers, suspension, performance and so much more!

Directions to Our Abington Location:

We are located on Rt.18 (1035 Bedford St) in Abington, MA. You can find us in the back of the strip mall- there will be a pizza shop and small stores above us. Just look for the Jeeps!

Our Vision:

We are here to provide our customers with superior customer service, knowledgeable staff and speedy delivery of top quality products at the lowest cost possible. When it comes to aftermarket Jeep parts, we only sell the best! If you can't find what you're looking for on our website, let us know and we can get it for you! We want to exceed our customers expectations in every aspect! 

Our Mission:

Our mission is to strive to be the best of the best. We take great pride in our knowledge of the products and the speedy delivery of your purchase. We are always available for feedback or to be of assistance so do not hesitate to call or email us by visiting our contact page. We look forward to working with you! We specialize in aftermarket parts for the Jeep Wrangler models but hope to be able to add Trucks and SUV's to our inventory soon!

Where to Find Us on Social Media:

Like us on Facebook (Offroad Elements), follow us on Twitter (@OffroadElementsInc)  and Instagram (@offroadelements) and don't forget to check out our videos on YouTube!

Our stats:
We are, and have remained, a top seller on eBay since 2011 and guarantee customer satisfaction and speedy delivery on all of your purchases!

Return and Refund Policies:

All of us at Offroad Elements want you to be completely satisfied with your purchase. If there are any issues, please do not hesitate to contact us (774) 826-9948 or sales@offroadelements.com.

Offroad Elements will only accept items that are unused, in original packaging and containing all hardware, manuals, instructions etc.

When you are returning an item, please contact us immediately so we can get the process under way. We will need your name, invoice number, part number and the number of items you wish to return. You will be given an RMA (Return Merchandise Authorization) to fill out and return with your items.

* Customers are responsible for paying for shipping costs upon returning the item(s)

* If an item(s) arrives to you damaged, do not accept it, or return in within 7 days.

* Item(s) returned within 30 days of purchase that are unused, unmodified and complete will be fully refunded minus  the original shipping cost paid to the carrier and may be subject to a restocking fee, dependent on the manufacturer or vendor. Any items that appear used, modified, installed or incomplete will be exempt of the full refund. 

* Item(s) returned after 30 days will be issued a 15-30% restocking fee (depending on manufacturer or vendor) and customers will be issued a store credit for the total balance of the item being returned.

* There are no returns accepted after 90 days. 

* The following items can NOT be returned:
- Wheels and tires that have been mounted
- Clearance or Scratch-and-Dent sales
- Custom made or special ordered items

Please contact us if you have any questions or concerns.

*Jeep, Wrangler, and the Jeep Grille Design are registered trademarks of Chrysler LLC. OFFROAD ELEMENTS has no affiliation with Chrysler LLC. Throughout this website and catalog the terms Jeep, Wrangler, MOPAR®, & Rubicon are used for identification purposes only.

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